What the book teaches:  Service-Based Leadership

“With service-based leadership the attitude and primary motivation of the leader is service to others – to customers, to employees, to shareholders.  This approach to leadership naturally creates relationships – the deep and abiding bonds that sustain the efforts of the company.  This outward focus of the leader sets up a dynamic where:

• Employees are continually recognized.
• There is an open flow of ideas, opinions, and information.
• Initiative and risk are highly regarded.
• Problem discovery and solution is a focus while placing blame is unimportant.
• Every employee feels energized and part of the team and is valued for his or her contribution.
• Prestige is derived from performance and contribution, not title or position.
• The energy and initiative of all employees is focused on the common effort.”

What the book is:  

• A primer that teaches basic principles of service-based leadership.
• Easy-to-read and understand.
• Inspirational.
• Full of real life examples.
• The first leadership book anyone should read.

What the book focuses on:

• The importance of leadership in any enterprise or endeavor.
• The personal attributes and people skills that constitute service-based leadership.  These attributes and skills are generic and applicable in any industry.
• A “big picture” overview of the purpose of any business.

What is the need for this book?

In over thirty years of business experience in a wide range of settings, the author has discovered an almost universal need for leadership.  It is often most lacking at the lowest levels of an organization where junior managers, those first-time and front-line supervisors direct the line employees and interface most directly with the customers of a company.

Recognizing that the principal challenge for these often young and inexperienced line supervisors is communicating with, motivating, and directing employees, the author felt the need for instructional material that focused on the people skills involved.

What Others Had to Say:

“Thank you so much for your book. I shared it with our Guest Services Manager at our resort and she liked it so much she wanted her own copy, so I gave her mine. I want to order 8 more copies … I just did our second program last week at our resort Divi Tiara, on Cayman Brac. They loved the books. Your book is a great tool for me!”

Ray Hobbs, Chief Operating Officer, Divi Resorts

“Leadership on the Line is the first great book I have read on how to become the best supervisor/leader you can be. This book is a must read for anyone entering the service business. You not only learn how to treat your employees and customers, you can learn how to better yourself and become a great team leader.”

Allison Dettorre, Recreation Director, Northborough, MA

“Leadership on the Line . . . breaks down the concept of leadership to its most fundamental elements, then rebuilds it one brick at a time to ensure that the reader is on the ‘same page’ all the way. It is a primer, a timeless reference for all leaders . . . No manager [or] supervisor . . . should be without it.”

Brian Moore, San Antonio, TX