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The perfect training tool for new hires. This manual covers such topics as attitude, expectations, safety, security, sanitation, dress and grooming, tools and supplies, responsible beverage service, general rules of service, service protocols, and a wide variety of policies, including: reservations, separate checks, set or limited menus for large parties, adjustments, refusing service, staff interventions, special requests, children's menu, pre-shift meetings, food sampling, daily sales goals, and comment cards.