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An 82-page training manual for golf operations, covering knowledge and information for the outside staff. The download is a MS-Word document so that you can customize it for your club. In addition to work rules and responsibilities, it includes cart barn opening and closing procedures; golf car cleaning, charging, and set-up procedures; and practice facility set-up and range picker procedures. Also, included are a number of forms to support your operation. The manual includes 7 reviews so that the material may be used as either a guided or self-study training program.